Satisfied Workers lead to Satisfied Customers
It is a proven fact that customers spend money where they have greater service. Regardless of the amount of money spent or whether it’s a big purchase like a flat screen television or a fast food order, we want good service. We want to be greeted, we want to feel special, and we want to [...]
Read Full Post | Make a Comment ( None so far )developing leaders
There are so many areas in need of leadership development in corporate America that they motivated me to further my studies after obtaining my bachelor’s degree. Some of my disillusionment with poor leadership was satisfied once I earned a Master’s degree in the study of management. At that point, I was at least able to [...]
Read Full Post | Make a Comment ( None so far )hope for the new leaders
Early in my management career, I worked for a company in the telephone sales department. A small group of 20, my staff took inbound and made outbound calls with the goal of selling cellular phones. We never met with clients and in the early nineties, when cellular phones looked like small travel cases; it was a [...]
Read Full Post | Make a Comment ( None so far )where does the time go?
I was trying to figure out what I’d learned this week at work. I was thinking about it because of the question I ask my children everyday when they come home from school, “what did you learn today?” And of course, I was asked everyday by my mom when I was growing up. She had [...]
Read Full Post | Make a Comment ( None so far )Make Sure Your Employees Trust You–Or Else – Forbes.com
Make Sure Your Employees Trust You–Or Else Ken Blanchard and Terry Waghorn, 03.23.09, 05:48 PM EDT Your business needs a higher purpose, and you need to convey it through open communication. Otherwise you’re in trouble. How do you keep people trusting you at a time like this? Trust is essential in our lives, and it [...]
Read Full Post | Make a Comment ( 1 so far )Genuine Leadership
It could very well be that one of the reasons we are experiencing such a profound economic downturn is that there are so few effective organizational leaders. In the 22 years spent in corporate America, I have only one experience to reference an example of genuine, authentic leadership. Even more, I was motivated to earn [...]
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